Refund and Return Policy

Thank you for shopping at our store. The following terms are applicable for any products that You purchased from Us.

Cancelation Policy:

Orders are confirmed within 12 hours after they’re placed to ensure the fastest fulfillment. Therefore, your order is only eligible to be canceled and modified within 12 hours of placing the order. After that time, the order is locked for processing and can no longer be canceled or modified.

Return and Refund Policy:

If the item is defective, damaged/broken, wrong, please contact our support@aurerie.com. You should contact our support team within 30 days of product delivery. If your report exceeds this period, we may not be able to offer our warranty. Therefore, please make sure you unpackage the order immediately upon receipt and contact us.

We believe a replacement or refund can best resolve any issue you may have, so there’s no need to physically return the item(s) to us. You’re welcome to keep the original items at your discretion.

Claim Procedures

1. Take a photo of the item(s):

• We strictly require graphic proof to resolve claims so please make sure you attach at least a well-focused photo of the defective item so we can provide you with a resolution quickly. Claims that are not accompanied by proof will not be reviewed.

2. Contact us via email (support@aurerie.com): 

• Please submit your photo(s) and state clearly whether you wish for a remake or a refund. This will help avoid back and forth communication.
• Wait till our support team get back to you within 24 - 48 hours

We will notify you once we receive and inspect your request. We will also inform you if your refund has been approved or not. 
If approved, you will automatically receive a refund to your original payment method within 3-5 business days. 
If it has been more than 7 business days since your request was approved and you have not received a refund, please contact us at support@aurerie.com.